Privacy Policy

This Privacy Policy explains how WayTara Energy LLP ("WayTara", "we", "us") collects, uses, and protects your information when you request a quote, become a customer, and use the WayTara monitoring dashboard.

• Contact & account details — name, email, phone, address, and password (stored as a salted hash, never in plain text).
• Site & property details — property type, power source, and the devices installed at your site.
• Energy data — generation, consumption, and device health readings collected from your installed hardware.
• Payment information — handled by our payment processor; WayTara stores the transaction record and amount, not full card or bank details.
• Support communications — maintenance requests, quote responses, and messages you send us.

• To prepare quotations and schedule installation
• To operate your monitoring dashboard and show your own energy data back to you
• To process payments and maintain your billing history
• To send transactional emails — quotation links, installation scheduling, payment confirmations
• To detect faults (e.g. a device that has stopped reporting) and alert you or our support team
• To comply with legal and tax obligations

Your installed devices periodically report readings (voltage, output, state of charge, and similar metrics) to your dashboard. This data belongs to you and is scoped so that only you, and the WayTara staff assigned to your account, can view it. Data generated during pre-installation testing is deleted once your system passes verification — it is never mixed with your live energy history.

We do not sell your personal data. We share information only:

• With the WayTara employee assigned to your lead, quotation, or installation
• With our payment processor, solely to complete a transaction you initiate
• With our email provider, solely to deliver transactional emails
• With our hosting, database and monitoring providers (see "Analytics & Error Monitoring" below), who process data on our behalf to run the service
• Where required by law, regulation, or a valid legal request

To keep the website fast and reliable we use two kinds of service:

• Vercel Web Analytics & Speed Insights — aggregate page-view and page-speed measurements. They do not use cookies and do not build a profile of you or follow you across other websites.
• Sentry — reports technical errors (the failing page, browser type, and error details) so we can fix faults quickly. We do not record sessions or screen content, and we do not intentionally send personal data to it.

Access to your data is enforced at the database level — a customer, an installer, and an administrator each see only what their role is meant to see, not the whole system. Data is encrypted in transit. No method of transmission or storage is 100% secure, but we design access controls assuming a compromised front-end should never expose another customer's data.

We retain account and energy-usage data for as long as your account is active, and for a reasonable period afterward to meet tax, warranty, and legal record-keeping obligations. You may request deletion of your account data as described below, subject to those obligations.

You may request access to, correction of, or deletion of your personal data by contacting us at hello@waytaraenergy.com. We will respond within a reasonable time and confirm what we can action, given any active service, warranty, or legal obligations tied to your account.

Our website and dashboard use cookies for sign-in sessions and to remember preferences like your chosen theme. See our Cookie Policy for details.

The Service is intended for property owners and authorized adults. We do not knowingly collect personal data from anyone under 18.

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above, and notify you by email for any change that materially affects how we handle your data.